• In our college, a Grievance Redressal mechanism aims to treat students fairly, resolve issues, and create a harmonious environment while ensuring student satisfaction and accountability. It also focuses on being transparent, making continuous improvements, complying with rules, protecting confidentiality, preventing future grievances, and supporting the college's growth and development.

Procedure

• Receiving Complaints:

  This function provides a clear channel for both students and staff to submit complaints, ensuring that grievances are documented and addressed.

• Establishing a Complaint Handling System:

  Having a structured system for addressing complaints is essential for ensuring that issues are dealt with in an organized and consistent manner.

• Forwarding Results to Management:

  Keeping the management informed of the results and actions taken in response to complaints is important, especially for issues that require higher-level intervention or systemic changes.

• Listening, Recording, and Investigating Promptly:

  This step reflects a commitment to responsiveness and thoroughness in addressing grievances, demonstrating that the organization takes complaints seriously.

• Prioritizing Grievances:

  Prioritizing grievances based on their authenticity and seriousness allows the organization to allocate resources effectively and address the most critical issues first.

• Forwarding Grievances to Relevant Departments:

  Directing grievances to the appropriate departments ensures that those with the expertise and authority to address specific issues are involved in the resolution process.

• Organizing Regular Meetings:

  Regular meetings to assess the status of grievance resolutions are essential for monitoring progress and ensuring that issues are not forgotten.

• Conducting Regular Follow-ups:

  Following up on issues until they are fully resolved demonstrates a commitment to seeing complaints through to a satisfactory conclusion.

• Maintaining Confidentiality:

  Respecting the confidentiality of grievances when necessary is crucial for protecting the privacy and trust of complainants, especially in sensitive matters.

Members

For Complaints

In case of any Grievance, please reach out to us by submitting the below Form:

File a Complaint